Refund and Cancellation Policy

Membership unlocks released digital content for the paid period. Earlier confirmed one-time orders and free samples remain subject to their original terms. A statutory withdrawal right is not waived merely by viewing this page or completing checkout; any exception for immediate digital supply requires the conditions set by applicable law.

Refunds and withdrawal rights are assessed under applicable law, including the rules for digital content and recurring services. Dissatisfaction with a creative style or a third-party AI result does not by itself establish a defect; mandatory consumer remedies remain available.

If member content or an earlier paid file is missing, corrupted, materially different from its description, or its delivery link fails, email hello@glou.dev with your account email or order reference. GLOU will first try to restore access, repair the file or provide the correct file.

If GLOU cannot correct the problem, the available remedy may include a replacement, price reduction or refund as required by applicable law. Duplicate or clearly accidental duplicate charges are refunded after verification.

You may cancel renewal of a monthly or annual membership. Cancellation prevents the next recurring charge; access ordinarily lasts until the current paid period ends unless the payment is refunded or reversed.

To request cancellation or discuss a charge, email hello@glou.dev from your account email. Refund eligibility is assessed individually under applicable law; cancellation alone does not automatically refund a completed period.

Email hello@glou.dev with the account email or order reference and a description of the issue. GLOU handles the request and may ask for information needed to locate and verify the transaction.

Approved refunds are returned to the original payment method through Stripe. Bank and card-network processing times are outside GLOU's control. When an order is refunded or disputed, related download access may be revoked; access can be restored if the payment is restored.

Custom Studio work is governed by the written proposal or contract. It sets the project scope, milestones, cancellation treatment, completed work and any prepayment or non-refundable costs.

Nothing in this policy removes a consumer right or remedy that cannot be excluded under applicable law.